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A hand opening a mailbox, representing utility marketing

Direct Mail Reignites Program Enrollments

Case Study

Established programs can move beyond enrollment plateaus with the right strategy.

An electric utility in the Northeast partnered with Onward Climate to refresh marketing for its longstanding premium renewable program. By combining propensity modeling with a well-designed direct mail piece, the campaign turned customer interest into new enrollments without adding strain on internal teams — and offers utility marketing lessons that other mature programs can apply.